PRODUCT INFO AND AVAILABILITY
WHAT BRANDS DO YOU USE?
The most important brands we work with are Made in USA and eco-friendly. We print our designs mostly on Bella+Canvas apparel, Stanley/Stella for our organic cotton line and Champion merchandise for premium items.
HOW DO YOUR SHIRTS FIT?
The majority of items on our website are unisex and fit true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size. A handful of items are available in women's sizing. This information will be located in the description. Any item labeled as "women's" or "fitted" will have a snug fit and tends to run small. Most women prefer to size up in our fitted styles.
HOW ARE YOUR ITEMS PRINTED?
On most of our items we use direct to garment printing technology and eco-friendly, water based inks. These environmentally friendly inks are soft, breathable and may smell slightly of vinegar, but will disappear after washing.
CARE AND MAINTENANCE
To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.
For more information about Care and Maintenance and further instructions related to our other items sold in our shop, please click here.
CREDIT CARDS & PAYMENT
WHAT ARE MY PAYMENT CHOICES?
We accept payments through Amex, Visa, Mastercard, PayPal and Apple Pay.
HAVING TROUBLE WITH YOUR CREDIT CARD INFO?
Your card might be declined for several reasons. Please check to make sure that the name and address and zip code entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information and make sure there are no holds placed on your account.
DISCOUNTS & SALES CAMPAIGNS
DO DISCOUNT CODES CUMULATE?
No. You can use only 1 discount code/purchase.
DO SALES CAMPAIGNS CUMULATE WITH DISCOUNT CODES?
No. If we are running an automatic sales campaign on our products, you cannot use any other discount code at checkout. Once our sales campaign ends, you can use your discount code for the next purchase.
For example, you are a new customer who has just subscribed to our Newsletter. We will immediately email you a one-time, 10% discount code that you can use at checkout.
However, if we are running a sales campaign at the moment, you will not be able to redeem the 10% discount. Keep the code and use at your next purchase!
SHIPPING & DELIVERY INFO
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Everything that we carry is handmade and each piece is made just for you. Please allow up to 7 business days for your order to process before it is shipped.
WHEN WILL MY ORDER SHIP?
All orders generally ship within 2-7 business days. We do not ship on weekends, US and European holidays, holidays observed by the US and European Postal Service.
WILL MY ITEMS ARRIVE TOGETHER?
If there are multiple items in your order, from different categories and sizes, please note that items may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
Standard shipping in the US + the European Union generally takes 3-5 business days in addition to the initial processing time, but can take longer during busy holiday seasons. International shipping can take anywhere from 2-6 weeks and will depend on your location, postal service and the amount of time your package takes to get through your customs department. In most cases, international packages are delivered in 2-3 weeks.
WHERE IS MY ORDER SHIPPING FROM?
Our partner fulfillment centers are located in the USA (Los Angeles, CA; Charlotte, NC), Canada, Mexico, Europe (Spain; Latvia), Japan and Australia.
Your order will ship from the fulfillment center closest to your location. If a product is unavailable in your area it will be shipped from another location. Rarely, in case an item is not available in the area closest to you
WHERE IS MY ORDER?
Once your orders ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully. MUUND (legal entity Word Up Global S.R.L) will NOT assume responsibility for lost/stolen packages that show a delivered status.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
Once your order is placed, it is sent directly to our fulfillment team. They immediately order the clothing needed to complete your order. Because of this, we will be charged a €2.55 ($3) restocking fee for all cancelled items. You may cancel an open order y contacting us BEFORE it has been printed. You will receive a refund minus a €2.55 ($3) restocking fee for each item that is cancelled from your order. If your order has already been printed and/or shipped, you will NOT be able to cancel it. You will have to wait to receive your item(s) in the mail at which time you may return your item(s) for a refund, minus the restocking fee.
If you need to make changes to an open order, please contact us immediately at firstname.lastname@example.org to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
We cannot change the shipping address for orders that have been already shipped.
If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we cannot confirm a valid address and payment for reshipment, you will receive a refund minus the shipping fees.
DO YOU OFFER RETURNS AND/OR EXCHANGES?
Please read here our Refunds & Returns Policy.